Home Care Connect LLC
  • Winter Park, FL, USA
  • Full Time

Yes


Director of DME (Durable Medical Equipment)

*HomeCare Connect is excited to implement a hybrid work schedule for this role, providing work in the office 2-3 days per week and remote work 2-3 days per week.

HomeCare Connect, LLC, located in Winter Park, FL, seeks an experienced Director of DME (Durable Medical Equipment) to join its expanding team. This role is primarily responsible for planning, directing, coordinating, and managing staff and policies. The Director of DME will be responsible for all tasks relating to DME business, including productivity and high-quality customer service.


Responsibilities include, but are not limited to:

  • Defining, implementing, and revising operational policies and guidelines for the department
  • Working with HR department to create job descriptions, hire competent personnel, and oversee employee training programs
  • Working with HR department to develop and implement staff evaluations
  • Work with Departmental Leaders to plan efficient processes to streamline operational processes
  • Overseeing client support services
  • Implement, manage, and evaluate current DME processes and procedures in accordance with the standards and procedures set by the organization
  • Hire, train, and evaluate department staff within budgetary requirements
  • Oversee core functions including DME staffing and recruitment, and customer services
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations
  • Establish metrics for key areas of measurement within DME operations and hold teams accountable to achieve or exceed these goals
  • Establishes a managerial climate that encourages teamwork and promotes collaboration among all team members
  • Handle client escalations

Qualifications:

  • Bachelor's Degree in related field strongly preferred
  • Master's Degree in related field preferred
  • Excellent leadership and organizational skills
  • Superior knowledge of industry regulations and operational guidelines
  • Proven knowledge of performance evaluation metrics in a business setting
  • Outstanding negotiation skills
  • Excellent interpersonal, written, and oral communication skills
  • Demonstrated success innovating solutions to increase productivity and profitability

Recognized as one of Orlando Business Journal's Fast 50, for Central Florida's fastest growing companies, Home Care Connect is a privately held company with a single-minded mission. We strive to provide the highest quality and most responsive home care services for our clients, which are workers' compensation and auto liability insurance companies, employers, and other payers.

Home Care Connect LLC
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