HomeCare Connect
  • Winter Park, FL, USA
  • Competitive Pay
  • Salary
  • Full Time

Benefits: Health, Dental, Vision Insurance; 401(k), Paid Time Off, Holidays, Voluntary Benefits, Employee Referral Program, Career Growth Opportunities

HomeCare Connect, LLC, located in sunny Winter Park, FL, is pleased to announce we are seeking an experienced Durable Medical Equipment (DME) Coordinator to join our fantastic DME Team! Home Care Connect is recognized as one of Orlando Business Journal's Fast 50 for Central Florida's fastest growing companies. HCC is a privately held company with a single-minded mission to exclusively provide our workers' compensation clients with the highest quality, most responsive, cost effective home health, durable medical equipment, and supplies for injured workers. If you are looking for an opportunity for professional development and growth with a progressive, well-respected company, this may be the right position for you! Previous Workers' Compensation experience strongly preferred. Previous Customer Service experience in a call center preferred.

*HomeCare Connect is excited to implement a hybrid work schedule for this role, providing work in the office 2-3 days per week and remote work 2-3 days per week.

HomeCare Connect offers competitive benefits including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Paid Time Off
  • Holidays
  • Voluntary Benefits
  • Employee Referral Program
  • Career Growth Opportunities

Essential Duties:

  • Receive DME referrals, communicate status and receipt of DME to referral sources. Ensure written authorization from payor source prior to delivery of equipment. Provide updates to referral sources, provider, and injured worker as well as confirmation of DME delivery. Work closely with referral sources, injured workers and DME providers to ensure appropriate DME is delivered in a specified timeframe. Follow up with injured workers and referral sources in a timely manner to ensure customer satisfaction.
  • Provide accurate, timely pricing to the Billing Department to ensure DME billing is accurate. Expand current list of DME providers, mindful to secure best possible pricing for equipment.
  • Coordinate specific work tasks with internal teams as needed to ensure smooth and efficient flow of information. Responsive to inquiries within given timeframes and within established policy. Appropriately follow up with supervisor, co-workers or residents regarding reported complaints, problems, and concerns.
  • Positively support the mission, values, and vision of HomeCare Connect, LLC through effective communication with internal and external customers, serve as positive role model, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives, including providing a work environment free from all illegal and discriminatory behavior and harassment, including sexual harassment.
  • Duties may include taking call on weekends, for which compensation will be provided.

Job Requirements:

  • Education/Training: Some college credit and/or experience in a related discipline.
  • Experience: At least one (1) year of related experience (e.g., healthcare, DME, insurance, physician practice).
  • Skills: Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics. Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required. Excellent organizational, prioritization and multi-tasking skills. Knowledgeable of medical terminology.
  • Maintain Confidentiality of all data, including ensuring protection injured workers' rights, Protected Health Information (PHI), employee, and operations data.
  • Compliance with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.
  • Complete requirements for required training, demonstrate acceptable attendance, and appropriate personal appearance.
  • Cooperate and work well together with all co-workers, ensuring all communication is professional and cordial; Plan, execute and complete job duties with minimal supervisory direction, utilizing appropriate sound judgment.
  • Equipment/Machinery Used: Standard office equipment including phones, calculators, copiers, scanners, fax, laptop/PC, copiers, various computer programs, mailing equipment, etc.

Located in the Orlando, Florida area, HomeCare Connect serves clients nationally with a comprehensive range of home health care services, durable medical equipment and medical supplies. We have a clinically driven model ranging from our 15,000+ credentialed provider network to our highly experienced clinical staff who coordinate everything related to care, medical supplies and equipment delivered in the home. We ensure the injured workers receives the right care, equipment and supplies from the right providers at the right time.

HomeCare Connect
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